Shipping policy
At Lumaniq, we’re committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, delivery timelines, shipping costs, tracking, and how delivery issues are handled.
1) Shipping Locations
This Shipping Policy applies to orders shipped within the United Kingdom.
We currently do not ship to PO Boxes, APO/FPO addresses, or certain remote locations.
All orders are fulfilled from our partner warehouse in Asia, allowing us to offer tracked delivery and customer support.
2) Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are processed and dispatched Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier link.
3) Shipping Costs
We offer free tracked shipping at checkout on all orders. However, if an order is returned due to an incorrect address, refusal, or being unclaimed, we may deduct the actual shipping and return costs incurred from any refund, where permitted by law.
4) Estimated Delivery Times
Estimated delivery times are as follows:
- Processing time: 1–3 business days
- Shipping (transit) time: 5–8 business days after dispatch
- Estimated total delivery time: 6–11 business days
Delivery times are estimates only and may vary due to courier operations, customs processing, weather conditions, or regional factors.
5) Duties and Customs Fees
For US orders, any applicable taxes or charges will be shown at checkout where required. Customers will not be asked to pay unexpected delivery fees unless clearly stated before purchase.
6) Carrier Services
Deliveries are handled by YunExpress or another carrier partner.
All shipments include tracking from dispatch to delivery.
7) Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email.
You can track your order using the Track Your Order page on our website.
Please allow up to 24 hours after dispatch for tracking updates to appear.
8) Delays and Delivery Issues
We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to customs processing, courier disruptions, weather conditions, or high-demand periods.
Please make sure your shipping address is entered correctly at checkout. Incorrect or incomplete address details may result in delays, failed delivery, or additional charges.
If your tracking shows Delivered but you have not received your parcel, please:
- check your safe place or secure location
- check with neighbors or building management
- allow 48 hours, as some couriers mark parcels as delivered slightly before final handoff
If your order still has not arrived after 48 hours, please contact us and we will assist.
9) Missing or Lost Packages
If your order has not arrived within 10 business days after the end of the estimated delivery window, please contact us at info@lumaniqshop.com and include your order number. We may need to complete a carrier investigation before issuing a replacement or refund for a package reported as lost.
Once the courier confirms a package as lost, you may choose between a replacement or a full refund to your original payment method.
10) Incorrect Address and Returned-to-Sender Packages
If a package is returned to us due to an incorrect or incomplete address, refusal, or being unclaimed, we may issue a refund minus any shipping and return costs incurred, where permitted by law.
If you would like the order reshipped, additional shipping charges may apply.
11) Contact Information
Business Name: Rosam Brands LLC (41-4365312)
Address: 3680 West Dublin-Granville Rd #1002, Columbus, Ohio 43235
Email: info@lumaniqshop.com
UK Support: +44 7861 997357
Support hours: Monday to Friday (UK Time)
Response time: Within 24-48 hours