Terms of service

These Terms of Service (“Terms”) govern your access to and use of the Lumaniq website (the “Site”) and the purchase of products from lumaniqshop.com (the “Store”). By visiting our Site, placing an order, or using any of our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, you must not use our Site or services.

1. General Information

This Store is operated by Rosam Brands LLC. Throughout the Site, the terms “we,” “us,” and “our” refer to Rosam Brands LLC. These Terms apply to all users of the Site, including visitors, customers, and contributors of content.

2. Business Details

Business Name: Rosam Brands LLC (41-4365312)
Address: 3680 West Dublin-Granville Rd #1002, Columbus, Ohio 43235

Email: info@lumaniqshop.com
UK Support: +44 7861 997357

Support hours: Monday to Friday (UK Time)
Response time: Within 24-48 hours

3. Eligibility and Use of the Website

By using this Site, you must be at least 18 years old or the age of majority in your state of residence, whichever is higher.

You agree not to use our Site or products for any unlawful purpose or in violation of any applicable laws or regulations. Any breach of these Terms may result in the suspension or termination of your access to our services.

4. Prices and Payment

All prices displayed on our Store are shown in the currency selected or automatically converted based on your location.

Any applicable taxes, duties, or other charges will be clearly displayed at checkout before you complete your purchase.

We reserve the right to change prices, discounts, promotions, or product availability at any time without prior notice.

You agree to provide accurate, complete, and up-to-date payment and billing information. Payment is charged when your order is confirmed.

We reserve the right to refuse or cancel any order where fraud, unauthorized transactions, abuse, or pricing or technical errors are suspected.

5. Orders and Delivery

Orders are processed within 1–4 business days unless otherwise stated.

Estimated delivery times and shipping conditions are outlined in our Shipping Policy. Orders ship from an Asia partner warehouse.

You are responsible for providing accurate delivery information. We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by you.

6. Returns and Refunds

Our returns and refunds rules are set out in our Returns & Refunds Policy, which is incorporated into these Terms.

In summary:

·       Change of mind returns may be requested within 30 days of delivery for unopened and unused items in original condition

·       Opened or used items are not eligible for return unless faulty, damaged, or incorrect

·       Return shipping for approved change of mind returns is the customer’s responsibility

·       Faulty, damaged, incorrect, and lost-package issues are handled in accordance with our Returns & Refunds Policy

·       We do not offer direct exchanges.

·       Free shipping on the original order does not include free return shipping for change of mind returns

·       Nothing in these Terms limits your statutory rights under applicable consumer law.

7. Warranty and Complaints

If you have a complaint about a damaged, defective, or incorrect item, please contact us at info@lumaniqshop.com. The applicable timelines, eligibility rules, and remedies are described in our Returns & Refunds Policy.

8. Accuracy of Information

We make reasonable efforts to ensure that all information on our Site is accurate and up to date. However, we do not guarantee that descriptions, images, pricing, or other content are error-free, complete, or current.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

9. Third-Party Tools and Links

Our Site may include links to third-party websites or tools that are not operated or controlled by us. We are not responsible for the content, accuracy, or practices of third-party services.

Your use of third-party websites or tools is at your own risk.

10. User Obligations

You agree to:

  • Provide accurate and complete personal, billing, and delivery information
  • Use payment methods that you are authorized to use
  • Refrain from fraudulent activity, abuse, or misuse of the Site
  • Not interfere with the security, functionality, or operation of the Site

11. Limitation of Liability

Nothing in these terms limits or affects your statutory rights under applicable consumer law.

To the fullest extent permitted by law, Lumaniq shall not be liable for indirect, incidental, or consequential damages, except where such liability cannot be excluded under applicable law.

Where liability cannot be excluded, our liability is limited to the amount you paid for the product(s) giving rise to the claim, unless a higher limit is required by law.

12. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, war, pandemics, government actions, supply chain disruptions, or failures of telecommunications or utilities.

13. Termination

These Terms remain in effect unless terminated by either you or us.

We may suspend or terminate your access to the Site or services immediately if you breach these Terms or engage in unlawful or harmful conduct.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Ohio, United States, except to the extent prohibited by applicable law.

We encourage you to contact us first at info@lumaniqshop.com to resolve any disputes or concerns amicably.

15. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Lumaniq regarding your use of the Site and services.

17. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or modify these Terms by posting changes to our Site. Changes apply from the date they are posted.

18. Contact

Business Name: Rosam Brands LLC (41-4365312)
Address: 3680 West Dublin-Granville Rd #1002, Columbus, Ohio 43235

Email: info@lumaniqshop.com
UK Support: +44 7861 997357

Support hours: Monday to Friday (UK Time)
Response time: Within 24-48 hours